setronics guarantee

we back our promise with the setronics guarantee

Implementing a sophisticated security solution is a critical step toward safeguarding inventory, financial assets, and personnel. A powerful security network, however, can only provide complete protection when all the equipment is operating at full capacity all the time. At Setronics, we’ve built our business model on providing an unmatched level of service for our customers to keep their security systems operating correctly and efficiently, with minimal downtime.

The Setronics Guarantee provides comprehensive and uniquely customized, on-site service with every solution. The Guarantee can be extended for up to five years or, in the case of leased systems, throughout the term of the lease.

the setronics guarantee provides:

  • unconditional security equipment repair/replace warranty
  • expert network administration support
  • loaner equipment
  • comprehensive live customer support hotline
  • exceptional on-site response time
  • fully-stocked technician vehicles equipped with a traveling testing center
  • regional warehousing capacity to ensure the availability of security equipment and parts
  • optional multi-year repair/replace extended warranties

Our Guarantee goes above and beyond most manufacturers’ warranties, which typically cover only the equipment installed. While manufacturer warranties require end-user removal, shipment and reinstallation of malfunctioning equipment (a cycle that can take weeks or even months), we commit to solve the problem quickly on-site, minimizing downtime and business disruption for our clients.

setronics is committed to solving your problems in a quick and timely manner