Implementing a sophisticated security solution is a critical step toward safeguarding inventory, financial assets and personnel. However, a powerful video surveillance network or access control system can only provide complete protection when all equipment is operating at full capacity at all times. At Setronics, we have built our business model on providing an unmatched level of service for our customers – a commitment to keep security equipment operating correctly, with minimal downtime. A promise to serve The Setronics Guarantee offers two years of comprehensive service at no additional charge. The guarantee applies to both purchased and leased systems. For a low cost, clients can extend the guarantee for up to three additional years, or, in the case of leased equipment, through the end of the lease. The Setronics Guarantee includes: Two-year unconditional repair/replace policy Free loaner equipment until repairs are complete Comprehensive live technical support hotline On-site technician service within 48 hours Well-stocked traveling testing center and repair depot Generous regional warehousing capacity to ensure product and parts availability Complete satisfaction guaranteed This guarantee is a quantum leap beyond the typical manufacturer’s warranty that covers the equipment installed by most vendors. Whereas a manufacturer’s warranty requires removal, shipment and reinstallation of malfunctioning equipment (this cycle can take weeks or months), we commit to solve the problem quickly, minimizing downtime and business disruption for our clients.