Implementing a sophisticated video surveillance-based security solution is a critical step toward safeguarding inventory, financial assets and personnel. However, a powerful video surveillance network goes beyond a few simple security cameras and can only provide complete protection when the entire surveillance system is operating at full capacity at all times. At Setronics, we have built our business model on providing an unmatched level of service and support for our customers - a commitment to keeping video surveillance networks and their related security equipment operating seamlessly, with minimal downtime. A promise to serve The Setronics Guarantee offers comprehensive and uniquely customized on-site service with every solution. The Guarantee can be extended for up to 5 years or in the case of leased systems, through the term of the lease. The Setronics Guarantee includes: Unconditional security equipment repair/replace warranty Expert network administration support Loaner equipment availability Comprehensive live customer support hotline Exceptional on-site response time Fully stocked technician vehicles with traveling testing center Generous regional warehousing capacity to ensure security equipment and parts availability Optional multi‐year repair/replace extended warranties This guarantee is a quantum leap beyond the typical manufacturer's warranty and customer support that covers the equipment installed by most vendors. Whereas a manufacturer’s warranty requires removal, shipment and reinstallation of malfunctioning equipment (this cycle can take weeks or months), we commit to solve the problem quickly, minimizing downtime and business disruption for our clients.